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Charlie Isaacs

VP, CTO for Customer Connection | Salesforce Annapolis, United States of America

Biography

With over 30 years of R&D leadership experience, Charlie joined Salesforce in 2012 and is VP/CTO for Customer Connection. He has BSEE from UC Santa Barbara and an MBA from California Lutheran University. He speaks worldwide about Innovation. Free time is spent with 4 grandkids and STEM volunteering.

Sessions

17:25h
Congress Artificial Intelligence & Cognitive Systems Forum

AI-12 – Improving Customer Experience through Context: Real Connected Infrastructure Implementations

Charlie Isaacs Salesforce VP, CTO for Customer Connection
Nicole Coughlin Raimundo Town of Cary, North Carolina Chief Information and Marketing Officer
30-10-2019 17:25 30-10-2019 18:10 Europe/Madrid AI-12 – Improving Customer Experience through Context: Real Connected Infrastructure Implementations

The city of Cary, North Carolina has leveraged IoT and sensors to raise the level of their citizen experience. This session illustrates how this was implemented and demonstrates real data being generated from Cary. You will see sample connected building data and how the sensors within the buildings can be used to provide proactive service and support for building tenants. Discover how AI is leveraged for predictive and prescriptive service and support.

Room AI & Cognitive System Forum
17:25h - 18:10h Room AI & Cognitive System Forum
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