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Parallel Session

AI-08 – Intelligence as a Product: Bringing Innovation to Field Services with AI

Congress Artificial Intelligence & Cognitive Systems Forum

Tuesday 29, 17:25h - 18:10h | Room AI & Cognitive System Forum
29-10-2019 17:25 29-10-2019 18:10 Europe/Madrid AI-08 – Intelligence as a Product: Bringing Innovation to Field Services with AI

The ability to integrate data-driven insights to transform field service operations over the next two to three years will determine whether servicing organizations remain competitive for the long term. This session explores a new use case in the realm of applied AI, with application to reducing repeat servicing visits, increasing equipment uptime, and assisting failure diagnosis in complex equipment. Join Hobart Service, a leader in commercial food equipment, and find out how they are leveraging decades of data and domain knowledge to power new competitive business models. This is first complete example of "Intelligence as a Product" that the repair organization has seen, and they are excited to share this story at IOTSWC!

Room AI & Cognitive System Forum

The ability to integrate data-driven insights to transform field service operations over the next two to three years will determine whether servicing organizations remain competitive for the long term. This session explores a new use case in the realm of applied AI, with application to reducing repeat servicing visits, increasing equipment uptime, and assisting failure diagnosis in complex equipment. Join Hobart Service, a leader in commercial food equipment, and find out how they are leveraging decades of data and domain knowledge to power new competitive business models. This is first complete example of "Intelligence as a Product" that the repair organization has seen, and they are excited to share this story at IOTSWC!

Speakers

Pedro Mier

Pedro Mier holds a degree in Telecommunications Engineer ing from the Polytechnic University of Catalonia, MBA from ESADE and PADE from IESE. He is currently President of AMETIC (Association of Electronics, Information Technology and Telecommunications Companies of Spain), Shareholder and Chairman of the Board of Directors of TRYO Aerospace & Electronics, Board Member of the Premo Group and Committee of CTTC. member of Space Angels Network and Member of the Sc ientific Advisory

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