EU12 – Product to Service Transformation through Human-Centric Design: Next generation services for connected industrial pumps
- 18:15 - 19:00
- Room 2
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Through human-centric design and an ecosystem approach, Designit worked with Xylem, one of the world’s leaders in pumps and water technologies, to create a market leading smart/connected water management system. This has enabled Xylem to assess its own Product to Service transformation, decrease physical site visits due to predictive/conditional maintenance and reach operational excellence.