M2 – Fix It the First Time: Transforming Field Services with Artificial Intelligence
- 12:25 - 13:10
- Room 1
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Predii and their customer Hobart demonstrate their first-hand experience in applying AI solutions to servicing operations, showing how it can create breakthroughs in uptime, first call completion, servicing revenue and brand reliability. Attendees will learn how Predii processed “un-natural-language” historical service orders to augment dispatchers and field techs with diagnostics and operations — and why it takes custom-built AI to do so.