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- DIGITALIZING INDUSTRIES
Barcelona - 29-31 OCTOBER 2019
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Parallel Session

AI-08 – Intelligence as a Product: Bringing Innovation to Field Services with AI

Congress Artificial Intelligence & Cognitive Systems Forum

Tuesday 29, 17:25h - 18:10h AI Forum - Room 7
17:25 18:10 Europe/Madrid AI-08 – Intelligence as a Product: Bringing Innovation to Field Services with AI

The ability to integrate data-driven insights to transform field service operations over the next two to three years will determine whether servicing organizations remain competitive for the long term. This session explores a new use case in the realm of applied AI, with application to reducing repeat servicing visits, increasing equipment uptime, and assisting failure diagnosis in complex equipment. Join Hobart Service, a leader in commercial food equipment, and find out how they are leveraging decades of data and domain knowledge to power new competitive business models. This is first complete example of "Intelligence as a Product" that the repair organization has seen, and they are excited to share this story at IOTSWC!

AI Forum - Room 7

The ability to integrate data-driven insights to transform field service operations over the next two to three years will determine whether servicing organizations remain competitive for the long term. This session explores a new use case in the realm of applied AI, with application to reducing repeat servicing visits, increasing equipment uptime, and assisting failure diagnosis in complex equipment. Join Hobart Service, a leader in commercial food equipment, and find out how they are leveraging decades of data and domain knowledge to power new competitive business models. This is first complete example of "Intelligence as a Product" that the repair organization has seen, and they are excited to share this story at IOTSWC!

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